FAQs, Refund/Return, Shipping Policy

**FAQs

Do these products expire?

Yes, although they are natural products they do still expire.  Most products have a 1year shelf life.  Products may be used up to 6 months past their use by date.

My body butter melted, is it ruined?

No, the butters will melt in high temperatures, but you can still use the product.  To solidify, either place it in the refrigerator or allow it to sit at room temperature until the product cools down.

Are these vegan friendly?

Most of our product line is vegan!  Currently the only product that isn’t vegan is our Lip Conditioner which has beeswax as an ingredient.

When will my order ship?

We ship most orders Monday-Saturday.  If your order contains anything that may melt in high temps, it will be shipped Monday-Wednesday. 

Damaged package?

If you receive a damaged package and the contents inside are also damaged, please take pictures and email them to us.  We will assess the damage and do our best to accommodate you.

For all other questions, please email us and we will get back to you as soon as possible.

**Refund/Return Policy

Exchanges are accepted for products with unopened and untampered with safety seal within 30days of delivery date. 

Please read ingredients list before checking out to ensure you can safely use all products in your cart.  Do not purchase if you are allergic to any of the ingredients in a product you wish to try.

**Processing and Shipping Time (What’s the difference?)

Our processing time is 1-3 business days.  Please keep in mind all our products are handmade in small batches.  The processing time is how long your order could take to be processed/packaged.

Shipping time starts when the carrier has received and shipped your order to you.  This usually takes 5-10 days.  Lately the mail carriers have been experiencing some delays.  Please reference your tracking number to keep an eye out for your package.